Terms and Conditions

TERMS and CONDITIONS

Group Identity Theft Recovery Services

This document sets forth the Terms and Conditions under which NXG Strategies, LLC and its service providers (collectively “we,” “us,” or “our”) will provide identity theft recovery services (the “Services”) to eligible consumers (“you” or “your”).

You are eligible for the Services based on your account relationship with a sponsoring organization, such as your bank, credit union, association or other entity which has a group services agreement with us, (“Program Sponsor”) and your account relationship meeting the eligibility requirements established by your Program Sponsor (“Covered Account”).

By utilizing the Services you form this Agreement and acknowledge that you have read and accept these Terms and Conditions of the Services. It is important that you review the “Summary of Benefits” available through your Program Sponsor for additional information about the Services that are available to you.

Definitions

Throughout these Terms and Conditions, the following words have the stated meaning:

Benefits Period - the period of time during which you may access the Services. This begins when your Covered Account first meets the eligibility requirements and ends when your Covered Account no longer meets the eligibility requirements or when your Program Sponsor terminates the Services, whichever comes first.

Identity Recovery Services - Recovery Advocates manage the detection, investigation and remediation of your suspected or confirmed Identity Theft.

Identity Theft - fraud that involves the use of any combination of your name, address, date of birth, Social Security number, bank or credit/debit card account number, or other identifying information without your knowledge, and such information is used to commit fraud or other crimes.

Recovery Advocate - certified professional who provides Identity Recovery Services to you.

Terms and Conditions of the Services

The Services are only available to U.S. citizens, living in the United States or living abroad, and legal residents of the United States. The Services are performed with agencies and institutions in the United States, or territories where U.S. law applies. If you do not have a U.S. Social Security number or United States residence address, the Services may not be available.
The Services are non-transferable and non-cancelable by you and have no cash equivalent. There is no fee to you for the Services.
WE MAKE NO EXPRESS, IMPLIED OR STATUTORY REPRESENTATIONS, WARRANTIES, OR GUARANTEES IN CONNECTION WITH THE SERVICES, RELATING TO THE QUALITY, SUITABILITY, TRUTH, ACCURACY OR COMPLETENESS OF ANY INFORMATION OR MATERIAL CONTAINED OR PRESENTED IN THE SERVICES, NOR IMPLIED WARRANTIES ARISING OUT OF COURSE OF PERFORMANCE, COURSE OF USAGE, OR OTHERWISE IN CONNECTION WITH ANY SERVICE OR SOLUTION. WE DO NOT WARRANT THAT THE SERVICES SHALL OPERATE ERROR-FREE OR UNINTERRUPTED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES, AND ANY INFORMATION OR MATERIAL CONTAINED OR PRESENTED THROUGH THE SERVICES, ARE PROVIDED TO YOU ON AN “AS IS,” “AS AVAILABLE” AND “WHERE-IS” BASIS WITH NO WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. WE DO NOT OFFER ANY WARRANTY OF ANY KIND REGARDING THIRD PARTY DATA, SOFTWARE, SYSTEMS OR OTHER TECHNOLOGY.

4. Identity Recovery Services

a. Only Identity Theft incidents that are discovered and reported during the Benefits Period will be covered by the Services.

b. The successful completion of the Services depends on your cooperation. If it is deemed that you are committing fraud or other illegal acts, making untrue statements, or failing to perform your responsibilities as part of the Services, or if you are not eligible for the Services, then the Services may be withheld or terminated.

c. The Services will not be refused or terminated due to the complexity of an Identity Theft incident.

d. THE SERVICES DO NOT INCLUDE CREDIT COUNSELING OR REPAIR TO CREDIT NOT AFFECTED BY FRAUD OR IDENTITY THEFT.

e. While the Services may assist you in seeking reimbursement for funds stolen in an Identity Theft incident, and/or providing assistance for filing a claim for insurance, the Services do not provide a guarantee of reimbursement for financial losses of any kind arising from Identity Theft.